FAQ

Contact Information:

How do I contact you with specific questions about a specific jewelry that I am interested in?

Email us via email address: support@perryolsen.com, or call us at our toll free number 877-883-3464. We will respond to you immediately to assist you in making the correct decision. Customer Care service is available from 9am to 5pm Pacific Standard Time week days only except for holidays. The purchases online will be processed 24/7.

Our Guarantee:

What is your warranty policy on the jewelry?
All wedding band jewelry products have a lifetime warranty. Perry Olsen guarantees that items we ship to you will be the quality, weight, size and style described herein. If any item you receive is not substantially the same as described, upon our receipt of the nonconforming item in new condition and accompanied by all documents we shipped to you with the item, at the option of Perry Olsen, Perry Olsen will either replace the item with an item that is substantially as described herein or refund all amounts you paid, including shipping and handling costs. Clich here for details.

How can I be sure of the authenticity of your jewelry?
Our jewelry represents commitment to fine quality and outstanding value. Authenticity of the jewelry is indicated by a stamp on the back side of the jewelry, such as, 14K, 18K, Italy etc. Our jewelry has support from our customers through their 100% positive feedback. More specific product and authenticity information about jewelry items may be available by contacting our Order line at 1-877-883-3464.

Checkout

How do I place an order?
When you're done shopping, click "checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag before proceeding to checkout.

During checkout, you will be asked to provide:

Your e-mail address and password, for security purposes
Your credit card billing address.
The address you want to ship to.
Your preferred shipping method (for shipping information, click here.)
Your credit card type, number and expiration date.

The item I would like to purchase is currently out of stock, how long does it usually take to restock an item?

We are restocking regularly however there is no guarantee on when or if we will be able to restock a particular item.

Can I change my order during checkout?
Yes. The "final review" page lists your order information and gives you a last chance to make any changes. Your order will not be placed and your credit card will not be charged if you do not click the "Confirm Order" button.

How can I be sure my order has been received?
When you enter your credit card information and click "Confirm Order" on the final review page, we'll give you an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped and that we've charged your credit card.

How can I be sure that I will receive my discount?
Any promotional discount or allowance will be applied during the checkout process. To be sure that you receive your discount or allowance, enter your discount code into the " Gift Certificate/Coupon Code " box during checkout. These codes are time-sensitive and do expire. If your code is not working properly, please contact Customer Service. Premium shipping charges still apply to promotional discounts. Items that receive free shipping will not be included in the order total when shipping charges are applied.

Can I order by telephone?
Order Toll-Free at 1-877-883-3464. Our knowledgeable phone representatives are here to take your call Monday through Friday from 9am-5pm Pacific Standard Time. We are closed on all public hollidays just like USPS.

ORDER HISTORY

What is the status of my order? Can I view previous orders?
For inquiries about an order already placed, click on the "My Account" button, located at the top of any page. Please enter your e-mail address and password provided on your last order. Once you are logged in, click on View Recent Orders. If you do not have a password, can't view or do not find your order, please contact Customer Service or call Toll-Free at 1-877-883-3464 Monday through Friday, 9am to 5pm PST and ask us to check your order status.

What if I forgot my password?

Proceed to " Login. ".
Click on the "Forgot the password? " hyperlink.
Enter your email address and click "Submit".
Your password will be sent to your email address.

How do I store shipping information on the website?
If you provide a password with an order, you will be able to logon as a "Returning Customer" and retrieve your "Order History" as well as your billing and shipping information.

Payment and Billing

What forms of payment does PerryOlsen.com accept?
PerryOlsen.com accepts the following forms of payment:

PayPal
Visa
MasterCard
American Express
Discover

IMPORTANT! We only ship to the same billing address.

When will my credit card account be charged?
Your credit card will not be charged until your order is shipped.

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Where do I send the returns?

Our Mailing Address is:

Perry Olsen
PO Box 459
Rosemead, CA 91770

Is online ordering really safe?

Encryption:

Encryption is a process by which we use software to scramble sensitive information while it is in transit to Perry Olsen.

Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.

How Does Encryption Work?

Encryption is based on a key that has two different parts. The public part and the private part. The public part of the key is distributed to those you want to communicate with. The private part is for the recipient's use only.

When you send personal information to www.perryolsen.com, you use Perry Olsen's public key to encrypt your personal information. That means, if at any point during the transmission your information is intercepted, it is scrambled and very difficult to decrypt. Once Perry Olsen receives your encrypted personal information, we use the private part of our key to decode it.

What Kind of Encryption Software Does Perry Olsen Use?

PerryOlsen.com currently uses the industry-standard SSL (Secure Sockets Layer) encryption. But we continue to keep up with the current technologies in order to provide the best security for our customers.

What Information Does Perry Olsen Encrypt?

Perry Olsen encrypts all personal information you give us when you place an order online. Remember, if you feel uncomfortable providing any of this information online, please feel free to call one of our representatives at 1-877-883-3464.

How Safe is Encryption Really?

Providing encrypted information online is as safe as doing it over the phone.

Sales Tax

How is sales tax calculated for my order?
It is very important that your order is processed correctly. We honor each state's guidelines concerning sales and use tax, which is determined by the destination address of your shipment. We are required to collect tax only within California State only.

Please note that onscreen total reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.

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Shipping and Handling

When will my order arrive?

Click on the following link for detail: Shipping & Handling Costs. If you're trying to estimate when a package will be delivered, please note the following:

Credit card authorization and verification must be received prior to processing.
We cannot guarantee overnight orders placed after 12 noon Pacific Time for next day delivery.
UPS deliveries occur Monday through Friday, excluding holidays.
United States Postal Service deliveries occur Monday through Saturday, excluding holidays.

Do you ship on weekends or public holidays?

We do not ship on the weekends or public holidays. Our shipping department packages orders on weekends, however as our Carriers do not ship on weekends or holidays, orders that have been packaged on those days will not be shipped until the following business day.

Do you ship internationally?
Yes. Perry Olsen currently ship to the following countries listed on this page (click here). If you are not part of these areas please contact us for authorization at support@perryolsen.com or call us at 1-626-572-3201. To preview rates click on: Shipping & Handling Costs. Duties and fees are the responsibility of the recipient.

Can my order be shipped to different addresses?
Yes. Upon checkout, you will be asked to enter billing address and shipping address. We only ship to the billing address currently. Please note that the billing address information has to match your credit card information in order to process the payment.

What is your return policy?

Perry Olsen provides a 90-day, no questions asked, money back guarantee on all products and services purchased, except special order items. If any reason you are not satisfied with your purchase, simple notify us by e-mail (support@perryolsen.com) or phone and we will immediately issue a return address with detail instruction. IMPORTANT: All sales items are final and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:

A 20% restocking fee is charged for returned items.
Return the merchandise to us within 90 days of your original receipt of the order.
The products must be returned in new, resalable condition. Note! We are not responsible for loss of diamond stones
You must include all packaging materials.
You must pay for any return shipping expense.
Display the order # prominently on the outside of the box to avoid delays to your refund

If you lost the original invoice, please contact us for a copy to be sent to you via fax or email.

What your privacy policy for emails?

Perry Olsen respects your privacy. Your e-mail address is totally secure. The only personal information any visitor is asked to provide on this website is name and email address. This information will be used only by Perry Olsen and only to communicate with you. Any personal information collected on this website is specifically and knowingly provided voluntarily by our visitors. For questions concerning the privacy policies of Perry Olsen, please contact us at support@perryolsen.com or see our Privacy Policy letter for more detail.

E-MAIL

How can I receive Perry Olsen promotional e-mails?

Go to our Home page.
Enter your e-mail address into the " Enter your email address to receive special offer " box.
Click the "Submit" button. You are now subscribed to Perry Olsen promotional e-mails

How can I be removed from the mailing list?
To remove your e-mail address from our e-mail mailing list, please contact Customer Service at 1-877-883-3464 emai us at support@perryolsen.com.

Jewelry Information

How should I clean my jewelry?
A standard jewelry cloth works great and can be purchased at many jewelry retail locations.

How do I convert between mm and inch?
Use our mm and inch conversion tool. click here

I received a discount coupon in my package, how do I apply the discount to my order?

Before you proceed to the checkout, below your shopping cart there is a "Discount/Coupon Code" section, you may enter the discount here or you will have the option to enter it on the next page. After you have entered the code click apply for the discount to be applied to the total and proceed with the checkout.

Do you resize, engrave, customize or custom make jewelry?

Yes, we do free engraving for all our products. Yes, we are able to alter the jewelry we offer. Wedding rings are available in 14K gold, 18K gold, and in platinum